Autonomous triage
Understand the request and investigate it without waiting for instructions.
From setup questions to technical issues and billing, Sundae investigates, responds, and takes action through your connected tools. Your team steps in for approvals and exceptions.
How it works
Less busywork. Better support.
The investigation starts before your team opens the ticket.
Start with the facts
Sundae checks the conversation, relevant history, and connected records to understand what the customer needs.
Go beyond a reply
Sundae carries out supported actions in your connected systems, asking for approval when the decision needs a person.
Your team, in control
Review a proposal, ask the agent a question, or take over. Claims and holds pause automatic replies and actions.
Keep track of what’s owed
A sent reply does not mean the work is done. Keep requests open when your team still owes the customer a next step.
Comparison
From answering questions to doing the work.
Three ways to handle a request. Sundae brings investigation and action into the same conversation.
Capabilities
The context. The decision. The next step.
Bring your customer conversations, connected tools, and support knowledge into one workflow.
How it works
From setup to support in 3 steps
Connect the sources your team relies on, review the agent’s work, then enable routine automation.
Built for the whole support journey
The agent investigates independently. Your team can see its findings, discuss a decision, and approve the next action in the same place.
The Sundae approach
Let AI handle the routine. Keep the human touch.
Sundae handles the investigation and routine replies. When a request needs your judgment, it brings the findings and a specific decision.
Investigate new requests without prompting the agent.
Send routine replies when enabled and review passes.
Approve consequential actions before they run.
Continue from the result, not an unfulfilled promise.
In practice
Real work behind everyday questions.
Setup, troubleshooting, account access, billing: the question changes. Sundae follows the context to work out what comes next.
“Why has this stopped working?”
Check what the customer has tried, relevant documentation, and known issues before suggesting the next step.
“How do I get access?”
Use account context where permitted and your setup guidance to help the customer move forward.
“Why was I charged twice?”
Check connected payment records and the applicable policy. Explain the charge or prepare a supported action for approval.
“I’ve already explained this.”
Follow earlier conversations and commitments so the customer does not have to start over.
Pricing
Plans for every stage
Start small and bring more of your support workflow together.
Design preview · Template prices and proposed inclusions. Final plans are not yet confirmed.
FAQ
Before you get started.
What the agent can do, where your team decides, and how your knowledge is used.
How is Sundae different from a chatbot?
When does a human step in?
How does Sundae use our knowledge?
Can we control what AI does?
See Sundae at work
See what Sundae can take off your team’s plate.
Follow a request from investigation to reply and action, with your team involved where it matters.